Now showing 1 - 10 of 21
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Components to foster organizational resilience in tourism SMEs

2021 , Núñez-Ríos, Juan E. , Sánchez-García, Jacqueline Y. , Soto-Pérez, Manuel , Olivares-Benitez, Elias , Rojas, Omar

PurposeSmall- and medium-sized enterprises (SMEs) mainly rely on their structure and internal networks to achieve their goals and remain competitive. However, their limited internal capabilities and complex environments can hinder their stability. Thus, this study evaluated the relationships among specific factors toward fostering organizational resilience (OR) in tourism SMEs.Design/methodology/approachA multi-methodological approach was adopted to address this research study, including (1) social network analysis (SNA) to formulate the conceptual model and (2) construct validation through partial least squares path modeling (PLS-PM).FindingsThe six proposed hypotheses were supported. These results suggest that addressing these variables and relationships after considering management style and people development as critical factors can foster OR in tourism SMEs.Research limitations/implicationsThe ideas that were developed were constrained to the organizational domain. Although the results apply to the Mexican context, this limitation can be offset by extending the proposal to other emergent regions or organizations. This can also increase the generalization of the results and foster improvements in the approaches applied.Practical implicationsAcademics and managers must rethink resilience as the final state generated by multiple factors. This requires reconfiguring inner organizational interactions, providing more autonomy to operative units, reinforcing business intelligence and improving feedback mechanisms.Originality/valueThis research study contrasts previous studies because it proposes that SNA be exploited to avail of the advantages it confers in designing the conceptual model. In this regard, we present new relationships to promote OR and provide new avenues in order to improve the analysis of adaptation processes.

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Determining the Factors to Improve Sustainable Performance in a Medium-Sized Organization

2024 , Núñez-Ríos, Juan E. , Sánchez-García, Jacqueline Y.

Small- and medium-sized organizations rely heavily on their internal configuration to achieve sustainable performance. However, their internal structure often represents an obstacle to achieving that goal. To help organizations achieve sustainable performance, we develop a research framework using the viable system model (VSM) to evaluate the relationship between organizational factors. We adopt a systems perspective: (1) The VSM serves as a theoretical foundation to define factors to be evaluated through a conceptual model; (2) social network analysis to obtain information for the conceptual model; (3) partial least squares path modeling to test the proposed model with 150 employees; and (4) VSM to suggest changes. The nine hypotheses are supported, suggesting that improving sustainable performance is related to adopting a network structure and focusing on relational factors to reduce inconsistencies between operations and coordination systems. This article differs from previous studies, as it proposes a methodological coupling to assist decision-makers in improving organizational balance and performance. Additionally, it can encourage academics to reconsider structural factors, enabling them to allocate resources more precisely and enhance effectiveness.

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Human Capital Management in Tourism SMEs from a Cyber-Systemic Approach

2019 , Núñez-Ríos, Juan E. , Sánchez-García, Jacqueline Y. , Ricardo Tejeida-Padilla

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Justice, Deontology and Moral Meaningfulness as Factors to Improve Student Performance and Academic Achievement

2021 , Soto-Pérez, Manuel , Núñez-Ríos, Juan E. , Ávila-Palet, José Enrique

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Factors to Foster Organizational Sustainability in Tourism SMEs

2020 , Núñez-Ríos, Juan E. , Sánchez-García, Jacqueline Y. , Rojas, Omar , Olivares-Benitez, Elias

Small and medium-sized tourism companies (SMEs) strongly depend on their collaborators to achieve competitiveness and sustainability. In this sense, these organizations need to identify those factors that help them to use their resources and efforts to achieve the aforementioned goals. This article proposes a model oriented to organizational sustainability in the tourism sector. A systemic approach was adopted to articulate this research; therefore, the soft systems methodology was applied to structure the problem and express a conceptual model that suggests relationships as an alternative solution to the expressed problem. Partial least squares path modeling was applied to statistically validate the relationships expressed in the construct. Results suggest that the relationships proposed in the construct are valid and may promote organizational sustainability. The ideas developed are restricted to the organizational domain and although the results apply in a Mexican context, this potential limitation can be offset by the multi-methodological approach proposed, extending the model’s application to other types of organizations. This study may enable scholars and managers to improve communication and inter-organizational relationships, allowing organizations to focus their strategies and efforts using systems thinking to increase responsiveness and adaptation.

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A Systems Science Approach to Organizational Integrity. Case: Services Small and Medium Enterprises

2021 , Núñez-Ríos, Juan E. , Sánchez-García, Jacqueline Y. , Carlos López-Hernández , Manel Soto-Pérez , Pedro Pablo Cardoso-Castro

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Systemic Design for Food Self-Sufficiency in Urban Areas

2020 , Núñez-Ríos, Juan E. , Norman Aguilar-Gallegos , Sánchez-García, Jacqueline Y. , Pedro Pablo Cardoso-Castro

This article adopts a systemic approach to address the problem of the operationalization of relationships between actors conducive to food self-sufficiency in urban areas. Through the use of Social Network Analysis (SNA), the literature on urban agriculture was analyzed, detecting eight key trends and topic areas. This information was used to design a generic recursive organizational structure with the identification of the key roles and functions for management and governance in the multi-level and multi-stakeholder relationships of a sustainable urban self-sufficient food production system, inspired by the principles of complexity management and organizational cybernetics. Methodologically, this is the first application that combines the exploratory capability of SNA and the recursive structure of the Viable System Model (VSM) to propose applicable organizational structures in any urban area, suggesting a new route for the study and application of systemic thinking in the development of urban agriculture schemes. However, due to the conceptual nature of this work, this study opens a discussion on how we can rethink interactions to seek continuous adaptation in food self-sufficiency, provide tools that foster inclusion, and adapt to every context to support the relevant actors and academics in urban agriculture.

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Operational Efficiency of Mexican Water Utilities: Results of a Double-Bootstrap Data Envelopment Analysis

2020 , Jose Humberto Ablanedo-Rosas , Aaron Guerrero Campanur , Olivares-Benitez, Elias , Sánchez-García, Jacqueline Y. , Núñez-Ríos, Juan E.

The objective of this paper is to estimate the operational efficiency of Mexican water utilities and identify the context variables that impact their efficiency. In particular, a bootstrap data envelopment analysis (DEA) and a bootstrap truncated regression analysis are combined in a two-stage research method. In the first stage, an input-oriented DEA model is used to determine bootstrap efficiency scores. Then, the corrected distribution function of the efficiency scores is used to estimate a truncated regression which is aimed to identify the significant influential context variables. Three categorical and two continuous context variables are considered in the analysis. Results show that only one context variable has a significant impact on the water utilities efficiency scores. Managerial recommendations are drawn from the analysis. It is suggested that water utilities continue or implement wastewater treatment, persist in decreasing and controlling leakage across the distribution network, and maximizing sewer coverage.

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Systemic complementarity, an integrative model of cooperation among small and medium-sized tourism enterprises in Mexico

2020 , J. Yvette Sánchez García , Núñez-Ríos, Juan E. , López-Hernández, Carlos

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Systems Thinking Approach to Sustainable Performance in RAMSAR Sites

2019 , Sánchez-García, Jacqueline Y. , Ramírez Gutiérrez, Ana Gabriela , Cardoso Castro, Pedro Pablo , Núñez-Ríos, Juan E. , Rojas, Omar

This article explores and validates the integrated use of the viable system model (VSM) and the partial least squares path modeling (PLS-PM) approach to assess the sustainable management of RAMSAR sites carrying out economic activities. This work adopts a systems-thinking approach integrating systemic methodologies in three phases: (1) the VSM was first used to develop a conceptual model of the organisational problem; (2) PLS-PM was used to propose a construct to outline a solution, as well as to statistically validate the relationships proposed in the conceptual model; finally, (3) through the VSM, the relationships between actors were rethought in order to promote sustainable performance. The results obtained suggest that the joint use of VSM and PLS-PM is an effective approach that aids in the identification of relational and structural pathologies affecting the observed RAMSAR systems. It also proved useful to suggest that relationships can lead to the sustainable performance of the sites under study. It should be noted that the framework of systemic tools is constrained in its application to the organisational domain: assessing two RAMSAR areas in Mexico. Methodologically, this is the first application of the integrated use of VSM and PLS-PM to analyse the management and viability/sustainability of RAMSAR areas from an organisational perspective, opening a new avenue for the analysis and optimisation of management of such areas. This study provides tools to support actors and academics related to RAMSAR sites and opens up a discussion on how to rethink the organisational interactions in order to improve RAMSAR sites’ adaptive capabilities.