Impact of Managers and Human Resources on the Supply Chain Performance

Current competitive, complex, and uncertain markets drive companies toward increasing active collaboration among human resources involved in a supply chain. Increasing employee participation and supply chain collaboration results in increasing the performance, competitiveness, and, consequently, economic success for companies. In this article, a structural equation model is proposed with three independent latent variables (role of managers, learning environment, employee competencies) and one dependent latent variable (supply chain performance), where six hypotheses to measure their relationships are proposed. The model is validated with data obtained from 284 valid responses to a survey applied to supply chain managers and engineers in the Mexican manufacturing sector. The findings revealed a positive relationship among latent variables, and in terms of magnitude, the role of managers reported the largest effect on the supply chain learning environment. © Springer Nature Switzerland AG 2020.