Show simple item record

dc.contributor.authorNúñez-Ríos, Juan E.
dc.contributor.authorSánchez-García, Jacqueline Y.
dc.contributor.authorSoto Pérez, Manuel
dc.contributor.otherCampus Guadalajaraes
dc.date.accessioned2020-06-26T12:50:56Z
dc.date.available2020-06-26T12:50:56Z
dc.date.issued2018
dc.identifier.citationNúñez Ríos, J. E., Sánchez García, J. Y., Tejeida Padilla, R. y Soto Pérez, M. (2018). A systems science approach to structure human capital management in Mexican lodging SMEs. International Journal of Applied Systemic Studies, 8 (4), 279-299. DOI: 10.1504/IJASS.2018.103761en
dc.identifier.issn1751-0589
dc.identifier.issn1751-0597
dc.identifier.urihttps://hdl.handle.net/20.500.12552/5203
dc.identifier.urihttp://dx.doi.org/10.1504/IJASS.2018.103761
dc.description.abstractThis work addresses the process of human capital management in Mexican tourism SMEs. This process affects operations given its limited capability to respond to changes in the environment and binding activities congruently with the coordination and management components. This paper adopted the systemic method, addressed through the soft systems methodology to conduct a diagnosis and propose a conceptual model to outline a solution. The relevant systems of this construct were operationalised and contrasted with the analytical hierarchy process. The results show 90% consistency; this indicates that the model reliably represents the reality in which SMEs under study operate and proposed interrelations are acceptable to foster equilibrium. The implications of adopting a systemic perspective require reflecting on the processes of people management, as well as transit from a functionalist approach to an integral one. Copyright © 2019 Inderscience Enterprises Ltd.en
dc.language.isoeng
dc.publisherInderscience Enterprises Ltd.en
dc.relation.ispartofREPOSITORIO SCRIPTAes
dc.relation.ispartofOPENAIREes
dc.relation.ispartofseries8;4
dc.rightsAcceso Abiertoes
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/4.0*
dc.rights.urihttp://sherpa.ac.uk/romeo/issn/1751-0589/es/
dc.sourceInternational Journal of Applied Systemic Studiesen
dc.subjectAHPen
dc.subjectAnalytical hierarchy processen
dc.subjectEquilibriumen
dc.subjectHuman capitalen
dc.subjectManagementen
dc.subjectSMEsen
dc.subjectSoft systems methodologyen
dc.subjectSSMen
dc.subjectSystems scienceen
dc.subjectSystems thinkingen
dc.subjectTourismen
dc.subjectInformation systemsen
dc.subjectPhase equilibriaen
dc.subjectPersonnelen
dc.subject.classificationCIENCIAS SOCIALESes
dc.subject.classificationCiencias Económicas y Empresarialeses
dc.titleA systems science approach to structure human capital management in Mexican lodging SMEsen
dc.typeArtículoes
dcterms.audienceInvestigadoreses
dcterms.audienceEstudianteses
dcterms.audienceMaestroses
dcterms.bibliographicCitationAgyepong, S., Fugar, F. and Tuuli, M. (2010) ‘The applicability of the Harvard and Warwick models in the development of human resource management policies of large construction companies in Ghana’, in Proceedings of the West Africa Built Environment Researchers Conference and Workshop, Loughborough University, Accra, Ghana, pp.525–534.en
dcterms.bibliographicCitationAkten, M. (2013) ‘Possibility to employ AHP as a multi-criteria decision making method in landscape planning initiatives’, in Özyavuz, M. (Ed.): Advances in Landscape Architecture, pp.87–104, InTech, London.en
dcterms.bibliographicCitationAnthony, W.P., Perrewe, P.L. and Kacmar, K.M. (1993) Strategic Human Resource Management, Dryden Press, Texas.en
dcterms.bibliographicCitationAwang, A.H., Ismail, R. and Mohd Noor, Z. (2010) ‘Training impact on employee’s job performance: a self evaluation’, Economic Research-Ekonomska Istraživanja, Vol. 23, No. 4, pp.78–90 [online] https://doi.org/10.1080/1331677X.2010.11517434.en
dcterms.bibliographicCitationBanson, K.E., Nguyen, N.C., Bosch, O.J.H. and Nguyen, T.V. (2015) ‘A systems thinking approach to address the complexity of agribusiness for sustainable development in Africa: a case study in Ghana’, Systems Research and Behavioral Science, Vol. 32, No. 6, pp.672–688 [online] https://doi.org/10.1002/sres.2270.en
dcterms.bibliographicCitationBattistoni, E., Fronzetti, A., Scarabotti, L. and Schiraldi, M. (2013) ‘Analytic hierarchy process for new product development’, International Journal of Engineering Business Management, Vol. 5, No. 42, pp.1–8.en
dcterms.bibliographicCitationBaum, T. (2007) ‘Human resources in tourism: still waiting for a change’, Tourism Management, Vol. 28, No. 6, pp.1383–1399.en
dcterms.bibliographicCitationBaum, T. (2015) ‘Human resources in tourism: still waiting for change? – A 2015 reprise’, Tourism Management, Vol. 50, pp.204–212 [online] https://doi.org/10.1016/j.tourman.2015.02.001.en
dcterms.bibliographicCitationBeall, E. and Brocklesby, J. (2017) ‘Exploring with Māori organizations comparative advantage in the context of climate change’, Journal of Management and Organization, Vol. 23, No. 6, pp.821–838 [online] https://doi.org/10.1017/jmo.2017.65.en
dcterms.bibliographicCitationBeer, M., Spector, B., Lawrence, P.R., Mills, D.Q. and Walton, R.E. (1984) Managing Human Assets, Free Press, London.en
dcterms.bibliographicCitationBondarouk, T. and Brewster, C. (2016) ‘Conceptualising the future of HRM and technology research’, The International Journal of Human Resource Management, Vol. 27, No. 21, pp.2652–2671 [online] https://doi.org/10.1080/09585192.2016.1232296.en
dcterms.bibliographicCitationBoton, C. and Forgues, D. (2017) ‘The need for a new systemic approach to study collaboration in the construction industry’, Procedia Engineering, Vol. 196, pp.1043–1050 [online] https://doi.org/10.1016/j.proeng.2017.08.060.en
dcterms.bibliographicCitationBoxall, P. (1996) ‘The strategic HRM debate and the resource based view of the firm’, Human Resource Management Journal, Vol. 6, No. 3, pp.59–75.en
dcterms.bibliographicCitationBoxall, P. (1996) ‘The strategic HRM debate and the resource based view of the firm’, Human Resource Management Journal, Vol. 6, No. 3, pp.59–75.en
dcterms.bibliographicCitationBrocklesby, J. (2009) ‘Using soft systems methodology to identify competence requirements in HRM’, International Journal of Manpower, Vol. 16, No. 5, pp.70–84.en
dcterms.bibliographicCitationBrunetto, Y., Farr-Wharton, R. and Shacklock, K. (2011) ‘Using the Harvard HRM model to conceptualise the impact of changes to supervision upon HRM outcomes for different types of Australian public sector employees’, The International Journal of Human Resource Management, Vol. 22, No. 3, pp.553–573 [online] https://doi.org/10.1080/09585192.2011.543633en
dcterms.bibliographicCitationBurrell, G. and Morgan, G. (1979) Sociological Paradigms and Organizational Analysis, Heinemann, London.en
dcterms.bibliographicCitationCañada, E. (2018) ‘Too precarious to be inclusive? Hotel maid employment in Spain’, Tourism Geographies, pp.1–22 [online] https://doi.org/10.1080/14616688.2018.1437765.en
dcterms.bibliographicCitationCao, G., Clarke, S. and Lehaney, B. (2004) ‘The need for a systemic approach to change management – a case study’, Systemic Practice and Action Research, Vol. 17, No. 2, pp.103–126.en
dcterms.bibliographicCitationCapra, F. (1998) La trama de la vida, Anagrama, Barcelona.es
dcterms.bibliographicCitationCardon, M.S. and Stevens, C.E. (2004) ‘Managing human resources in small organizations: what do we know?’, Human Resource Management Review, Vol. 14, No. 3, pp.295–323 [online] https://doi.org/10.1016/j.hrmr.2004.06.001.en
dcterms.bibliographicCitationChauca, P. (2014) ‘Micro y pequeña empresa , actores sociales y contextos desde la perspectiva del desarrollo local’, Acta Universitaria, Vol. 24, No. NE-1, pp.13–25 [online] https://doi.org/10.1517/au.2014.704.es
dcterms.bibliographicCitationCheckland, P. (2000) Soft Systems Methodology: A 30-year Retrospective, John Wiley & Sons, West Sussex.en
dcterms.bibliographicCitationCheckland, P. (2001) Systems Thinking, Systems Practice, 2nd ed., Wiley, London.en
dcterms.bibliographicCitationCometto, T., Nisar, A., Palacios, M., Le Meunier-FitzHugh, K. and Labadie, G.J. (2016) ‘Organizational linkages for new product development: implementation of innovation projects’, Journal of Business Research, Vol. 69, No. 6, pp.2093–2100 [online] https://doi.org/10.1016/j.jbusres.2015.12.014.en
dcterms.bibliographicCitationCorrea Ramírez, J.D. and Montoya Arbelaez, J.A. (2013) ‘El valor del capital humano: una aproximación desde el enfoque del ingreso para Colombia, 2001–2009’, Cuadernos de Economía, Vol. 32, No. 60, pp.467–504.es
dcterms.bibliographicCitationCowan, L. and Wright, V. (2016) ‘An approach for analyzing the vulnerability of small family businesses’, Systems, Vol. 4, No. 1, pp.1–26 [online] https://doi.org/10.3390/systems4010003.en
dcterms.bibliographicCitationCrnogaj, K., Rebernik, M., Bradac, H., Barbara, O. and Gomezelj, D. (2014) ‘Building a model of researching the sustainable entrepreneurship in the tourism sector’, Kybernetes, Vol. 43, Nos. 3/4, pp.377–393 [online] https://doi.org/http://dx.doi.org/10.1108/K-07-2013-0155.en
dcterms.bibliographicCitationCurado, C. (2018) ‘Human resource management contribution to innovation in small and medium-sized enterprises: a mixed methods approach’, Creativity and Innovation Management, Vol. 27, No. 1, pp.79–90 [online] https://doi.org/10.1111/caim.12251.en
dcterms.bibliographicCitationDarwish, T.K., Singh, S. and Mohamed, A.F. (2013) ‘The role of strategic HR practices in organisational effectiveness: an empirical investigation in the country of Jordan’, The International Journal of Human Resource Management, Vol. 24, No. 17, pp.3343–3362 [online] https://doi.org/10.1080/09585192.2013.775174.en
dcterms.bibliographicCitationDe Felice, F., Deldoost, M., Faizollahi, M. and Petrillo, A. (2015) ‘Performance measurement model for the supplier selection based on AHP’, International Journal of Engineering Business Management, Vol. 7, No. 17, pp.1–13 [online] https://doi.org/10.5772/61702.en
dcterms.bibliographicCitationFrank, H. and Roessl, D. (2015) ‘Problematization and conceptualization of ‘entrepreneurial SME management’ as a field of research: overcoming the size-based approach’, Review of Managerial Science, Vol. 9, No. 2, pp.225–240 [online] https://doi.org/10.1007/s11846-014-0154-4.en
dcterms.bibliographicCitationGetz, D. and Carlsen, J. (2005) ‘Family business in tourism state of the art’, Annals of Tourism Research, Vol. 32, No. 1, pp.237–258.en
dcterms.bibliographicCitationGharajedaghi, J. (2011) Systems Thinking, Managing Chaos and Complexity, 3rd ed., Elservier, Boston.en
dcterms.bibliographicCitationHerrera, S.O. and Lang, G.R. (2014) ‘Estrategias de colaboración para fortalecer la vinculación de la universidad en apoyo a las Mipymes’, Acta Universitaria, Vol. 24, No. 55, pp.37–47 [online] https://doi.org/10.15174/au.2014.707.en
dcterms.bibliographicCitationHerrscher, E. (2010) El valor sistémico de las organizaciones, Gránica, Buenos Aires.en
dcterms.bibliographicCitationHung, Q. and Fung, J. (2013) ‘Prioritizing the factor weights affecting tourism performance by FAHP’, International Journal of Engineering Business Management, Vol. 5, No. 5, pp.1–10.en
dcterms.bibliographicCitationIbrahim, R., Boerhannoeddin, A. and Bakare, K.K. (2017) ‘The effect of soft skills and training methodology on employee performance’, European Journal of Training and Development, Vol. 41, No. 4, pp.388–406 [online] https://doi.org/10.1108/EJTD-08-2016-0066.en
dcterms.bibliographicCitationINEGI (2017) Encuesta Nacional sobre Productividad y Competitividad de las Micro, Pequeñas y Medianas Empresas (ENAPROCE), Mexico.es
dcterms.bibliographicCitationJackson, S.E. and Schuler, R.S. (2003) Managing Human Resources through Strategic Partnerships, Thomson, Chicago.en
dcterms.bibliographicCitationJohannessen, J. (1998) ‘Organisations as social systems: the search for a systemic theory of organisational innovation processes’, Kybernetes, Vol. 27, No. 4, pp.359–387 [online] https://doi.org/10.1108/03684929810219404.en
dcterms.bibliographicCitationKrishnan, T. and Scullion, H. (2017) ‘Talent management and dynamic view of talent in small and medium enterprises’, Human Resource Management Review, Vol. 27, No. 3, pp.431–441 [online] https://doi.org/10.1016/j.hrmr.2016.10.003.en
dcterms.bibliographicCitationLado, A.A. and Wilson, M.C. (1994) ‘Human resource systems and sustained competitive advantage: a competency-based perspective’, The Academy of Management Review, Vol. 19, No. 4, p.699 [online] https://doi.org/10.2307/258742.en
dcterms.bibliographicCitationLee, Y-D., Lin, C-C. and Huang, C-F. (2017) ‘An overview of contemporary international human resource management studies: themes and relationships’, Library Hi Tech [online] https://doi.org/10.1108/LHT-11-2016-0140.en
dcterms.bibliographicCitationLeleur, S. (2012) Complex Strategic Choices. Applying Systemic Planning for Strategic Decision Making, Springer-Verlag, London.en
dcterms.bibliographicCitationLing, T. and Nasurdin, A. (2010) ‘HRM practices and organizational innovation: an empirical study in Malaysia’, Journal of Applied Business Research, Vol. 26, No. 4, pp.105–116.en
dcterms.bibliographicCitationMadera, J.M., Dawson, M., Guchait, P. and Belarmino, A.M. (2017) ‘Strategic human resources management research in hospitality and tourism’, International Journal of Contemporary Hospitality Management, Vol. 29, No. 1, pp.48–67 [online] https://doi.org/10.1108/IJCHM-02-2016-0051en
dcterms.bibliographicCitationMaldonado-Guzmán, G., Garza-Reyes, J.A., Pinzón-Castro, S.Y. and Kumar, V. (2017) ‘Barriers to innovation in service SMEs: evidence from Mexico’, Industrial Management & Data Systems, Vol. 117, No. 8, pp.1669–1686 [online] https://doi.org/10.1108/IMDS-08-2016-0339.en
dcterms.bibliographicCitationMarín, A. and Rivera, I. (2014) ‘Revisión teórica y propuesta de estudio sobre el emprendimiento social y la innovación tecnológica’, Acta Universitaria, Vol. 24, No. NE-1, pp.48–58 [online] https://doi.org/10.15174/au.2014.708.es
dcterms.bibliographicCitationMidgley, G. (2000) Systemic Intervention, Kluwer Academic/Plenum Publishers, New York.en
dcterms.bibliographicCitationMobus, E. and Kalton, M. (2015) Principles of Systems Science, Springer, London.en
dcterms.bibliographicCitationMubarik, M.S., Govindaraju, V.C. and Devadason, E.S. (2014) ‘Proposed framework for assessing human capital: derivation of the human capital index and its application’, SSRN Electronic Journal, pp.1–28 [online] https://doi.org/10.2139/ssrn.2433166.en
dcterms.bibliographicCitationNoto, G. and Bianchi, C. (2015) ‘Dealing with multi-level governance and wicked problems in urban transportation systems: the case of Palermo municipality’, Systems, Vol. 3, No. 3, pp.62–80.en
dcterms.bibliographicCitationNúñez, J.E., Briones, A., Sánchez, J., Castillo, O., Arenas, T. and Tejeida, R. (2015) ‘Towards an autopoietic management of human activity systems in Mexican tourism sector SMEs’, Proceedings of the 59th Annual Meeting of the ISSS, Vol. 1, No. 1, pp.1–16.en
dcterms.bibliographicCitationOECD (2017) Small, Medium, Strong. Trends in SME Performance and Business Conditions, OECD Publishing, Paris [online] https://doi.org/10.1787/9789264275683-en.en
dcterms.bibliographicCitationPaucar, A., Hart, D., Roma, J. and Sierra, D. (2015) ‘Applying soft systems methodology to the practice of managing family businesses in Catalonia’, Systems Research and Behavioral Science, Vol. 33, No. 3, pp.312–323.en
dcterms.bibliographicCitationPereira, T.F., Montevechi, J.A.B., de Carvalho Miranda, R. and Friend, J.D. (2015) ‘Integrating soft systems methodology to aid simulation conceptual modeling’, International Transactions in Operational Research, Vol. 22, No. 2, pp.265–285 [online] https://doi.org/10.1111/itor.12133.en
dcterms.bibliographicCitationPeric, M. and Djurkin, J. (2014) ‘Systems thinking and alternative business model for responsible tourist destination’, Kybernetes, Vol. 43, Nos. 3/4, pp.480–496 [online] https://doi.org/10.1108/K-07-2013-0132.en
dcterms.bibliographicCitationPinzon-Salcedo, L.A. and Torres-Cuello, M.A. (2018) ‘Community operational research: developing a systemic peace education programme involving urban and rural communities in Colombia’, European Journal of Operational Research, Vol. 268, No. 3, pp.946–959 [online] https://doi.org/10.1016/j.ejor.2017.11.040.en
dcterms.bibliographicCitationPollack, J. and Pollack, R. (2015) ‘Using Kotter’s eight stage process to manage an organisational change program: presentation and practice’, Systemic Practice and Action Research, Vol. 28, No. 1, pp.51–66 [online] https://doi.org/10.1007/s11213-014-9317-0.en
dcterms.bibliographicCitationRafiaani, P., Kuppens, T., Van Dael, M., Azadi, H., Lebailly, P. and Van Passel, S. (2018) ‘Social sustainability assessments in the biobased economy: towards a systemic approach’, Renewable and Sustainable Energy Reviews, Vol. 82, pp.1839–1853 [online] https://doi.org/10.1016/j.rser.2017.06.118.en
dcterms.bibliographicCitationRajagopalan, R. and Migdley, G. (2015) ‘Knowing differently in systemic intervention’, System Research and Behavioral Science, Vol. 32, No. 5, pp.546–561.en
dcterms.bibliographicCitationRojas, J., Morales, O. and Tejeida, R. (2015) ‘La investigación en ingeniería de sistemas de producción esbeltos para sustentar el desarrollo económico de pequeñas y medianas empresas’, in Tendencias en el desarrollo económico: estudios interdisciplinarios y transdiciplinarios sobre administración y turismo, pp.35–52, Patria, México.es
dcterms.bibliographicCitationRok, M. and Mulej, M. (2014) ‘CSR-based model for HRM in tourism and hospitality’, Kybernetes, Vol. 43, Nos. 3/4, pp.346–362.en
dcterms.bibliographicCitationSaaty, T. and Vargas, L. (2012) Models, Methods, Concepts & Applications of the Analytic Hierarchy Process, 2nd ed., Springer, Texas.en
dcterms.bibliographicCitationSadegh, M. (2016) ‘A hierarchical aggregation approach for indicators based on data envelopment analysis and analytic hierarchy process’, Systems, Vol. 4, No. 1, pp.1–17.en
dcterms.bibliographicCitationSánchez, J., Núñez, J. and Badillo, I. (2018) ‘Innovation in services: a viable system model design for tourist MSMEs integration in México’, Journal of the International Society for the Systems Sciences, Vol. 1, No. 1, pp.1–13.en
dcterms.bibliographicCitationSánchez, J., Tejeida, R., Coria, A. and Rojas, J. (2016a) ‘Hacia la complemetariedad sistémica de las MIPyMEs turísticas, una visión para la trasnformación de los destinos mexicanos’, in Nuevas tendencias en el desarrollo económico: estudios interdisciplinarios y transdiciplinarios sobre administración y turismo, 2nd ed., pp.111–136, Patria, México.es
dcterms.bibliographicCitationSánchez, J., Tejeida, R., Morales, O., Moreno, J., Núñez, J.E. and Reséndiz, T. (2016b) ‘Systemic complementarity in tourist micro, small and medium enterprises considering the socio-ecological system’, in Proceedings of the 60th Annual Meeting of the International Society for the Systems Sciences, International Society for the Systems Sciences, Vol. 1, pp.41–60.en
dcterms.bibliographicCitationSánchez, Y., Hernández, N. and Zerón, M. (2017) ‘Estrategias de negocio en pymes familiares del norte de México: estudio comparativo’, Revista Venezolana de Gerencia, Vol. 22, No. 79, pp.351–367.es
dcterms.bibliographicCitationSECTUR (2015) Compendio Estadístico del Turismo de México, México.es
dcterms.bibliographicCitationSemerádová, T. and Vávrová, J.N. (2016) ‘Using a systemic approach to assess internet marketing communication within hospitality industry’, Tourism Management Perspectives, Vol. 20, pp.276–289 [online] https://doi.org/10.1016/j.tmp.2016.09.007.en
dcterms.bibliographicCitationShipton, H., West, M.A., Dawson, J., Birdi, K. and Patterson, M. (2006) ‘HRM as a predictor of innovation’, Human Resource Management Journal, Vol. 16, No. 1, pp.3–27 [online] https://doi.org/10.1111/j.1748-8583.2006.00002.x.en
dcterms.bibliographicCitationSolís, M., Vega, A. and Flores, M. (2014) ‘Análisis de los factores que impiden a la proveeduría local su incursión en la industria maquiladora sector electrónico en Tijuana, Baja California, México’, Acta Universitaria, Vol. 24, No. NE-1, pp.87–94 [online] https://doi.org/10.15174/au.2014.712.es
dcterms.bibliographicCitationStowell, F. (2009) ‘Soft systems and research’, Kybernetes, Vol. 38, No. 6, pp.879–896 [online] https://doi.org/10.1108/03684920910973144.en
dcterms.bibliographicCitationTikkanen, J., Hujala, T. and Kurttila, M. (2016) ‘Potentials of collaborative decision support methodologies to enhance reconciliation of competing forest uses – an action research on Regional Forest Programme in Finland’, Land Use Policy, Vol. 55, pp.61–72 [online] https://doi.org/10.1016/j.landusepol.2016.03.021.en
dcterms.bibliographicCitationValentine, S., Hollingworth, D. and Francis, C. (2013) ‘Quality-related hr practices, organizational ethics, and positive work attitudes: implications for HRD’, Human Resource Development Quarterly, Vol. 24, No. 4, pp.493–523.en
dcterms.bibliographicCitationVelázquez, G. (2013) ‘¿Las pequeñas y medianas empresas mexicanas requieren aplicar diagnósticos organizacionales?’, Mundo Siglo XXI, Vol. 13, No. 1, pp.73–90.es
dcterms.bibliographicCitationWeaver, M.W., Crossan, K., Tan, H.B. and Paxton, S.E. (2018) ‘A systems approach to understanding the perspectives in the changing landscape of responsible business in Scotland’, European Journal of Operational Research, Vol. 268, No. 3, pp.1149–1167 [online] https://doi.org/10.1016/j.ejor.2017.11.050.en
dcterms.bibliographicCitationWTTC (2018) Economic Impact of Travel & Tourism 2018: Mexico, London.en
dc.description.versionVersión preliminares
dc.identifier.doi10.1504/IJASS.2018.103761
dc.identifier.pagenumber279-299


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

Show simple item record

Acceso Abierto
Except where otherwise noted, this item's license is described as Acceso Abierto