Roux, SofiaSofiaRoux2022-11-012022-11-012020Roux Tercero, S. (2020), "Hospitality: An Innovative Approach to Managing Contemporary Organizations", García-Álvarez, S. and Atristain-Suárez, C. (Ed.) Strategy, Power and CSR: Practices and Challenges in Organizational Management, Emerald Publishing Limited, Leeds, pp. 31-46. https://doi.org/10.1108/978-1-83867-973-62020100397818386797439781838679736https://scripta.up.edu.mx/handle/20.500.12552/193010.1108/978-1-83867-973-620201003Organizations are typically diverse, and differences among team members may present challenges. Considering the values of humanism presents an opportunity for organizational leaders to address concerns related to diversity. Effective and respectable leadership involves innovation and it is within this context that hospitality offers a new approach. Hospitality has the potential to provide a conducive and suitable environment for developing members’ talents and potential to contribute to the organization. This chapter aims to analyze the role of hospitality in the management of modern-day organizations. Hospitality is considered an essential and important factor that guarantees an atmosphere of harmony. It is a binding force that supports the complexities of managerial work. © 2020 Emerald Publishing Limited.enAcceso RestringidoLeadershipHospitalityToleranceWelcomeListeningSpirit of serviceResource Types::text::book::book part