An ontology driven multi-agent system for client assignment in a bank queue

Martinez-Villaseñor, LourdesLourdesMartinez-VillaseñorGonzález-Marrón, DavidDavidGonzález-MarrónGonzález-Mendoza, MiguelMiguelGonzález-MendozaHernández Gress, NeilNeilHernández Gress2023-07-132023-07-132010978-989842529-49789898425294https://scripta.up.edu.mx/handle/20.500.12552/3747This paper presents an ontology driven multi-agent system that uses a negotiation process for decision support in a Bak Queue. The system assists queue client assignment based on the client profile and the cashiers’ workload in order to guarantee a minimum time response in client attention.An ontology driven multi-agent system for client assignment in a bank queueResource Types::text::conference output::conference proceedings::conference paper