For almost all people, the word "audit" has not had a good reputation. But, things have changed. In the new economy, management requires fast and soundly based decisions. In the restaurant environment, for example, it is very important to develop an auditing tool that provides information not only from the financial or operational perspective, but also from the customers' point of view. This information will permit the organisation to improve their process and to reinvent itself with innovative and attractive services and products to face the challenge represented by competition.
