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Unethical Supply Chains Delaying Recovery: Analyzing Pre and Mid COVID-19 Conditions

2022 , López-Fernández, Andreé Marie

Entire industries have been negatively impacted by the COVID-19 crisis. As a result, global supply chains, along with their collaborators, have been severely affected. The slow pace of recovery has raised many questions as it is not only a matter of vaccination and employment. Other issues that preceded the pandemic are pushing recovery further; inequality is at the center of these issues. If unequal conditions and practices do not change, is recovery even possible? Another issue that arises is the illustrious need to get back to normal, which leads to the questions: should we be striving for normal? Is it the ideal state? The study contributes to the understanding of recovery’s slow pace and proposes a conceptual model to foster socially responsible supply chain governance by means of individual and organizational resilience to close the inequality gap and recover. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

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Machine Learning Sustainable Competitiveness for Global Recovery

2022 , López-Fernández, Andreé Marie , Terán-Bustamante, Antonia , Martínez Velasco, Antonieta Teodora

The unexpected appearance and expansion of the pandemic caused by COVID-19 have shown that both developed and less developed countries need strategic, scientific-technological capacities and an innovation ecosystem to respond quickly to these challenges. The objective of this research is to analyze the potential correlation between competitiveness and sustainable development for a global recovery. To carry out the study, five global indexes were considered: competitiveness, sustainability, innovation, impunity, and human development which were analyzed with a mixed-method approach, quantitative and qualitative analysis. Organizational and government leaders are facing significant collateral effects of the health pandemic including economic recession and social development regression; therefore, the road to recovery requires they work toward sustainable development to reach desired competitiveness. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

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Stakeholder Influence on Decision Making: From e-Movements (#metoo) to Corporate Social Responsibility Policy

2019 , López-Fernández, Andreé Marie

Firms that report engagement in corporate social responsibility strive for both business and social growth and development by being proactive in tending to stakeholders’ needs and wants. In the midst of the #metoo movement, organizations around the world are confronted with the challenge of addressing current and potential stakeholders’ online and offline demands to do the right thing, as well as maintain their right to operate. The question, then, is how does stakeholder voice via social networking sites influence organizational decision making? This study contributes to the understanding of stakeholders’ role in the development of organizations’ standards and policies, by exploring the legitimacy of organizations’ engagement in corporate social responsibility in the midst of the #metoo movement. ©2020 The Author, Springer Nature Switzerland AG.

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Persuasion and Dissuasion via Social Networking Sites: The Influence of Word-of-Mouth on Consumer Activism

2018 , López-Fernández, Andreé Marie

Social media has changed firms’ approach to business dynamics and consumer behavior. Consumer perception of products, services, brands, and firms are continuously being influenced by a bombardment of data and information being shared via social networking sites (SNSs). Consumer behavior is potentially swayed by the content and tone of the word-of-mouth occurring via social media; in fact, brand loyalty can be effectually persuaded, whilst consumption can be dissuaded. That said, could such ongoing communication influence consumer behavior towards the engagement of consumer activism? It is clear that SNSs are an exceedingly powerful channel of information that users as well as current and potential consumers have grown to trust. Further, they have gradually become a preferred source for information. Therefore, the objective of this study is to analyze the influence of social media word-of-mouth on persuasion and dissuasion of consumer behavior regarding firms’ business dynamics. © 2023 Springer Nature

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Redesigning Corporate Social Responsibility for the Global Agenda: A Stakeholder Centric Approach for Business Survival

2019 , López-Fernández, Andreé Marie

This chapter argues that most organizations, institutions and business, regardless of size and line of business deliver corporate social responsibility. It is fair to say that what organizational leaders mostly get wrong is the notion that corporate social responsibility is all about giving back; that is, either to the community, environment and, sometimes, both. Discussions in this chapter put together various concepts on redesigning corporate social responsibility in context of global agenda. A stakeholder-based approach for business survival is delineated in this chapter. © 2019 by Nova Science Publishers, Inc.

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Business recovery in emerging markets : global perspectives from various sectors : Introduction

2022 , López-Fernández, Andreé Marie

COVID-19 has significantly impacted just about every sector around the world. The incomparable effects have posed important challenges to understand the virus, comprehend the widespread consequences and their implications, as well as survive. While we are still learning about the pandemic’s effects, we are tasked with the imperative need to devise strategic plans to recover. This chapter describes the content of the collaborative work which analyzes how various sectors are recovering from the pandemic and its collateral crises. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

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Corporate Social Responsibility Informing Business Analytics: New Standards for Engagement and Performance

2020-11-01 , López-Fernández, Andreé Marie

The main objective of the study is to assess current settings of business analytics around the world in relation to social responsibility. The specific objectives include to analyze the ethical ramifications and norms applicable to business analytics; and, to propose a model that puts forth standards of practice congruent with both business strategic objectives and corporate social responsibility, to ensure effective stakeholder engagement and firm performance. To do so, a series of propositions and a conceptual model to illustrate the proposed association of constructs and variables is presented, as well as a discussion on the managerial implications of such association.

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“Check your cognitive dissonance at the door”: corporate social responsibility driving Anti-Ism policies for inclusive growth

2022 , López-Fernández, Andreé Marie

Organizations that align corporate social responsibility (CSR) with their corporate philosophy and governance achieve business and social growth and development by maintaining a successful stakeholder relationship. However, too many demonstrate cognitive dissonance in relation to their CSR engagement; that is, they state to be socially responsible yet participate in unethical and questionable practices. Isms are the clearest form of firms’ cognitive dissonance; the question is how can firms achieve inclusive growth while tolerating and/or enabling isms? The objective of this conceptual study is to understand the effects of cognitive dissonance related to CSR engagement on the lack of social and business growth and development. The study contributes to existing literature related to corporate social responsibility and business ethics and understanding of how firms can achieve inclusive growth by tackling CSR-related cognitive dissonance. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

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Corporate social responsibility and corporate governance : analysis across industries in Mexico

2018 , López-Fernández, Andreé Marie

Corporate Social Responsibility (CSR) and corporate governance are two distinct concepts that may seem to be isolated in practice. However, there are many parallels to the extent that the latter may define the engagement of the former. As such, it may be argued that corporate governance is essential to the implementation of CSR. Thus, a question arises, are firms' governance policies conducive to the engagement in corporate social responsibility? This study aims to evaluate the dynamics between corporate social responsibility and corporate governance of multinational firms operating in Mexico. Findings indicate that the practice of disclosing corporate social responsibility is more common than the transparent communication of corporate governance; however, the compliance with corporate governance is consistent with that of corporate social responsibility within the analysed firms. © 2018 by IGI Global. All rights reserved.

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Stakeholder Perceptions and Word-of-Mouth on CSR Dynamics

2021 , López-Fernández, Andreé Marie , Burgos Silva, Zamira

Corporate social responsibility is a strategy by which firms address social issues whilst tending to their profit enhancing objectives. However, is a socially responsible firm fulfilling its objectives if current and potential stakeholders perceive it to be unethical, engaging in poor and questionable practices? The article analyzes Big Data retrieved from Twitter related to five firms that have stated to be socially responsible but have yet to obtain stakeholders' legitimacy granted by the engagement in corporate social responsibility. The article contributes to the understanding and effects of firm dynamics in corporate social responsibility or lack thereof, on social networking sites by means of Big Data analysis.