Now showing 1 - 10 of 22
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Components to foster organizational resilience in tourism SMEs

2021 , Núñez-Ríos, Juan E. , Sánchez-García, Jacqueline Y. , Soto-Pérez, Manuel , Olivares-Benitez, Elias , Rojas, Omar

PurposeSmall- and medium-sized enterprises (SMEs) mainly rely on their structure and internal networks to achieve their goals and remain competitive. However, their limited internal capabilities and complex environments can hinder their stability. Thus, this study evaluated the relationships among specific factors toward fostering organizational resilience (OR) in tourism SMEs.Design/methodology/approachA multi-methodological approach was adopted to address this research study, including (1) social network analysis (SNA) to formulate the conceptual model and (2) construct validation through partial least squares path modeling (PLS-PM).FindingsThe six proposed hypotheses were supported. These results suggest that addressing these variables and relationships after considering management style and people development as critical factors can foster OR in tourism SMEs.Research limitations/implicationsThe ideas that were developed were constrained to the organizational domain. Although the results apply to the Mexican context, this limitation can be offset by extending the proposal to other emergent regions or organizations. This can also increase the generalization of the results and foster improvements in the approaches applied.Practical implicationsAcademics and managers must rethink resilience as the final state generated by multiple factors. This requires reconfiguring inner organizational interactions, providing more autonomy to operative units, reinforcing business intelligence and improving feedback mechanisms.Originality/valueThis research study contrasts previous studies because it proposes that SNA be exploited to avail of the advantages it confers in designing the conceptual model. In this regard, we present new relationships to promote OR and provide new avenues in order to improve the analysis of adaptation processes.

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Sustainable performance in tourism SMEs: a soft modeling approach

2022 , Núñez-Ríos, Juan E. , Sánchez-García, Jacqueline Y. , Ramirez-Nafarrate, Adrian

Purpose This paper aims to present a model to incentivize sustainable performance (SUP) in small- and medium-sized tourism by strengthening inner relations to adapt to a complex environment. Design/methodology/approach The authors adopted the systemic approach complementing analytic, tourism, partial least squares path modeling (PLS-PM), social network analysis (SNA) and systemic approach tools as follows: frame the problem through the soft systems methodology and SNA and identify the conflicting relationships; apply PLS-PM to validate the model; and propose new interactions for small- and medium-sized enterprises conducive to SUP based on the viable system model. Findings Considering the results, the authors pinpointed factors and relationships managers can address to foster SUP, highlighting the need to reinforce feedback loops and reduce inconsistencies between primary operations with coordination and management mechanisms. Research limitations/implications This work is limited to the organizational domain. Although the results apply to the Mexican context, this could be overcome using methodological complementarity to extend the ideas to other organizations. Practical implications This study invites discussing methods and viewpoints for rethinking SUP because of multiple factors. This requires adopting methodological complementarity to generate alternatives and reconfiguring inner organizational interactions. Originality/value The model captures minimum but sufficient components advising leaders about SUP. This proposal differs from previous studies because it suggests exploiting methodological complementarity to capture the insights of key operative actors to conceive the model. Hence, the authors suggest new relations among organizational factors so managers can develop strategies for adaptability.

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Innovation in services: A viable system model design for tourist MSMES integration in México

2018 , Sánchez-García, Jacqueline Y. , Núñez-Ríos, Juan E. , Badillo-Piña, I.

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An Organizational Framework for Microenterprises to Face Exogenous Shocks: A Viable System Approach

2024 , Denny Suarez Ambriz , Sánchez-García, Jacqueline Y. , Núñez-Ríos, Juan E.

This study examines how integrating the critical components of entrepreneurial orientation (EO) can improve the adaptability of microenterprises by applying the Viable System Model (VSM). Given the crucial role of microenterprises in job creation, entrepreneurship promotion, and social cohesion, the need for approaches that ensure their success in turbulent environments is highlighted. We applied Social Network Analysis (SNA) to analyze a co-occurrence network to identify critical EO factors relevant to microenterprises and to understand how authors relate them to the structure of the VSM using a Californian microenterprise as a conceptual model. These factors include innovation, autonomy, control implementation, market orientation, and change management, organized into the five functions of the VSM. The results suggest that this conceptual framework strengthens organizational responsiveness in disruptive environments, promoting internal cohesion and more informed decision-making. Although the specific characteristics of each microenterprise require adjusting the VSM to their particular needs, this study provides a solid basis for applying the key elements of EO in the VSM, underscoring the need for further research to adapt this approach to different contexts to improve organizational agility in the face of exogenous shocks.

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Systemic Design for Food Self-Sufficiency in Urban Areas

2020 , Núñez-Ríos, Juan E. , Norman Aguilar-Gallegos , Sánchez-García, Jacqueline Y. , Pedro Pablo Cardoso-Castro

This article adopts a systemic approach to address the problem of the operationalization of relationships between actors conducive to food self-sufficiency in urban areas. Through the use of Social Network Analysis (SNA), the literature on urban agriculture was analyzed, detecting eight key trends and topic areas. This information was used to design a generic recursive organizational structure with the identification of the key roles and functions for management and governance in the multi-level and multi-stakeholder relationships of a sustainable urban self-sufficient food production system, inspired by the principles of complexity management and organizational cybernetics. Methodologically, this is the first application that combines the exploratory capability of SNA and the recursive structure of the Viable System Model (VSM) to propose applicable organizational structures in any urban area, suggesting a new route for the study and application of systemic thinking in the development of urban agriculture schemes. However, due to the conceptual nature of this work, this study opens a discussion on how we can rethink interactions to seek continuous adaptation in food self-sufficiency, provide tools that foster inclusion, and adapt to every context to support the relevant actors and academics in urban agriculture.

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Modeling Organizational Resilience in SMEs: A System Dynamics Approach

2022 , Sánchez-García, Jacqueline Y. , Núñez-Ríos, Juan E. , Carlos López-Hernández , Alejandro Rodríguez-Magaña

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Systems Thinking Approach to Sustainable Performance in RAMSAR Sites

2019 , Sánchez-García, Jacqueline Y. , Ramírez Gutiérrez, Ana Gabriela , Cardoso Castro, Pedro Pablo , Núñez-Ríos, Juan E. , Rojas, Omar

This article explores and validates the integrated use of the viable system model (VSM) and the partial least squares path modeling (PLS-PM) approach to assess the sustainable management of RAMSAR sites carrying out economic activities. This work adopts a systems-thinking approach integrating systemic methodologies in three phases: (1) the VSM was first used to develop a conceptual model of the organisational problem; (2) PLS-PM was used to propose a construct to outline a solution, as well as to statistically validate the relationships proposed in the conceptual model; finally, (3) through the VSM, the relationships between actors were rethought in order to promote sustainable performance. The results obtained suggest that the joint use of VSM and PLS-PM is an effective approach that aids in the identification of relational and structural pathologies affecting the observed RAMSAR systems. It also proved useful to suggest that relationships can lead to the sustainable performance of the sites under study. It should be noted that the framework of systemic tools is constrained in its application to the organisational domain: assessing two RAMSAR areas in Mexico. Methodologically, this is the first application of the integrated use of VSM and PLS-PM to analyse the management and viability/sustainability of RAMSAR areas from an organisational perspective, opening a new avenue for the analysis and optimisation of management of such areas. This study provides tools to support actors and academics related to RAMSAR sites and opens up a discussion on how to rethink the organisational interactions in order to improve RAMSAR sites’ adaptive capabilities.

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Human Capital Management in Tourism SMEs from a Cyber-Systemic Approach

2019 , Núñez-Ríos, Juan E. , Sánchez-García, Jacqueline Y. , Ricardo Tejeida-Padilla

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Determining the Factors to Improve Sustainable Performance in a Medium-Sized Organization

2024 , Núñez-Ríos, Juan E. , Sánchez-García, Jacqueline Y.

Small- and medium-sized organizations rely heavily on their internal configuration to achieve sustainable performance. However, their internal structure often represents an obstacle to achieving that goal. To help organizations achieve sustainable performance, we develop a research framework using the viable system model (VSM) to evaluate the relationship between organizational factors. We adopt a systems perspective: (1) The VSM serves as a theoretical foundation to define factors to be evaluated through a conceptual model; (2) social network analysis to obtain information for the conceptual model; (3) partial least squares path modeling to test the proposed model with 150 employees; and (4) VSM to suggest changes. The nine hypotheses are supported, suggesting that improving sustainable performance is related to adopting a network structure and focusing on relational factors to reduce inconsistencies between operations and coordination systems. This article differs from previous studies, as it proposes a methodological coupling to assist decision-makers in improving organizational balance and performance. Additionally, it can encourage academics to reconsider structural factors, enabling them to allocate resources more precisely and enhance effectiveness.

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Systemic complementarity, an integrative model of cooperation among small and medium-sized tourism enterprises in Mexico

2020 , J. Yvette Sánchez García , Núñez-Ríos, Juan E. , López-Hernández, Carlos