Now showing 1 - 10 of 21
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Components to foster organizational resilience in tourism SMEs

2021 , Núñez-Ríos, Juan E. , Sánchez-García, Jacqueline Y. , Soto-Pérez, Manuel , Olivares-Benitez, Elias , Rojas, Omar

PurposeSmall- and medium-sized enterprises (SMEs) mainly rely on their structure and internal networks to achieve their goals and remain competitive. However, their limited internal capabilities and complex environments can hinder their stability. Thus, this study evaluated the relationships among specific factors toward fostering organizational resilience (OR) in tourism SMEs.Design/methodology/approachA multi-methodological approach was adopted to address this research study, including (1) social network analysis (SNA) to formulate the conceptual model and (2) construct validation through partial least squares path modeling (PLS-PM).FindingsThe six proposed hypotheses were supported. These results suggest that addressing these variables and relationships after considering management style and people development as critical factors can foster OR in tourism SMEs.Research limitations/implicationsThe ideas that were developed were constrained to the organizational domain. Although the results apply to the Mexican context, this limitation can be offset by extending the proposal to other emergent regions or organizations. This can also increase the generalization of the results and foster improvements in the approaches applied.Practical implicationsAcademics and managers must rethink resilience as the final state generated by multiple factors. This requires reconfiguring inner organizational interactions, providing more autonomy to operative units, reinforcing business intelligence and improving feedback mechanisms.Originality/valueThis research study contrasts previous studies because it proposes that SNA be exploited to avail of the advantages it confers in designing the conceptual model. In this regard, we present new relationships to promote OR and provide new avenues in order to improve the analysis of adaptation processes.

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Innovation in services: A viable system model design for tourist MSMES integration in México

2018 , Sánchez-García, Jacqueline Y. , Núñez-Ríos, Juan E. , Badillo-Piña, I.

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A systemic approach to self-management in SMEs. Case: Mexican lodging organisations

2020 , Núñez-Ríos, Juan E. , Soto-Pérez, Manuel , J. Yvette Sánchez García , Rojas, Omar

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Systemic complementarity, an integrative model of cooperation among small and medium-sized tourism enterprises in Mexico

2020 , J. Yvette Sánchez García , Núñez-Ríos, Juan E. , López-Hernández, Carlos

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Factors to Foster Organizational Sustainability in Tourism SMEs

2020 , Núñez-Ríos, Juan E. , Sánchez-García, Jacqueline Y. , Rojas, Omar , Olivares-Benitez, Elias

Small and medium-sized tourism companies (SMEs) strongly depend on their collaborators to achieve competitiveness and sustainability. In this sense, these organizations need to identify those factors that help them to use their resources and efforts to achieve the aforementioned goals. This article proposes a model oriented to organizational sustainability in the tourism sector. A systemic approach was adopted to articulate this research; therefore, the soft systems methodology was applied to structure the problem and express a conceptual model that suggests relationships as an alternative solution to the expressed problem. Partial least squares path modeling was applied to statistically validate the relationships expressed in the construct. Results suggest that the relationships proposed in the construct are valid and may promote organizational sustainability. The ideas developed are restricted to the organizational domain and although the results apply in a Mexican context, this potential limitation can be offset by the multi-methodological approach proposed, extending the model’s application to other types of organizations. This study may enable scholars and managers to improve communication and inter-organizational relationships, allowing organizations to focus their strategies and efforts using systems thinking to increase responsiveness and adaptation.

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Prioritizing Factors to Foster Improvement of Sales Operations in Small- and Medium-Sized Industrial Organizations

2024 , Luis A. Vásquez Arteaga , Núñez-Ríos, Juan E. , Sánchez-García, Jacqueline Y.

Small- and medium-sized companies depend heavily on their internal configuration to achieve their goals, generate profit, and remain competitive. The performance of the sales department is often crucial for this. Decision-makers need to understand how to coordinate the sales force’s operations while considering team members’ communication and commitment. This article presents an approach to prioritize factors that will improve the operations of the sales department in small- and medium-sized companies in the industrial sector. To achieve this, we adopted the soft modeling approach by (1) outlining a conceptual model that identifies the factors that can lead to improvements based on the literature and (2) using the analytical hierarchy process to validate a construct and prioritize the factors. This study is focused on the organizational domain and involves the participation of sixty employees from medium-sized Mexican companies with at least five years of experience. The results indicate that the factors that foster improvement in sales department operations are communication improvement, failure prevention, workload alignment, and adequate integration of human efforts with technology without neglecting coordination and management mechanisms. This article could encourage academics and practitioners to adopt the soft modeling approach to adopt new courses of action based on continuous learning and improve organizational cohesion.

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Human Capital Management in Tourism SMEs from a Cyber-Systemic Approach

2019 , Núñez-Ríos, Juan E. , Sánchez-García, Jacqueline Y. , Ricardo Tejeida-Padilla

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Operational Efficiency of Mexican Water Utilities: Results of a Double-Bootstrap Data Envelopment Analysis

2020 , Jose Humberto Ablanedo-Rosas , Aaron Guerrero Campanur , Olivares-Benitez, Elias , Sánchez-García, Jacqueline Y. , Núñez-Ríos, Juan E.

The objective of this paper is to estimate the operational efficiency of Mexican water utilities and identify the context variables that impact their efficiency. In particular, a bootstrap data envelopment analysis (DEA) and a bootstrap truncated regression analysis are combined in a two-stage research method. In the first stage, an input-oriented DEA model is used to determine bootstrap efficiency scores. Then, the corrected distribution function of the efficiency scores is used to estimate a truncated regression which is aimed to identify the significant influential context variables. Three categorical and two continuous context variables are considered in the analysis. Results show that only one context variable has a significant impact on the water utilities efficiency scores. Managerial recommendations are drawn from the analysis. It is suggested that water utilities continue or implement wastewater treatment, persist in decreasing and controlling leakage across the distribution network, and maximizing sewer coverage.

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A systems science approach to structure human capital management in Mexican lodging SMEs

2018 , Núñez-Ríos, Juan E. , J. Yvette Sánchez García , Ricardo Tejeida Padilla , Soto-Pérez, Manuel

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A Systems Science Approach to Organizational Integrity. Case: Services Small and Medium Enterprises

2021 , Núñez-Ríos, Juan E. , Sánchez-García, Jacqueline Y. , Carlos López-Hernández , Manel Soto-Pérez , Pedro Pablo Cardoso-Castro