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Hurtado-Hernandez, Margarita
Reducing the variability of inter-departure times of a single-server queueing system : the effects of skewness
Serial production line performance under random variation : dealing with the "law of variability"
Exploiting the characteristics of serial queues to reduce the mean and variance of flow time using combined priority rules
Studying the effects of the skewness of inter-arrival and service times on the probability distribution of waiting times