Aplicación de la metodología DMAIC de Seis Sigma con simulación discreta y técnicas multicriterio

Garza Ríos, Rosario C.; González Sancheź, Caridad; Rodríguez González, Ernesto Leonides; Hernández Asco, Caridad M.

Aplicación de la metodología DMAIC de Seis Sigma con simulación discreta y técnicas multicriterio

Journal

Revista de Métodos Cuantitativos para la Economía y la Empresa

ISSN

1886-516X

Date Issued

2016

Author(s)

Garza Ríos, Rosario C.

González Sancheź, Caridad

Rodríguez González, Ernesto Leonides

Facultad de Ingeniería - CampCM

Hernández Asco, Caridad M.

Type

text::journal::journal article

URL

https://scripta.up.edu.mx/handle/20.500.12552/4749

http://hdl.handle.net/10419/174245

https://www.upo.es/revistas/index.php/RevMetCuant/article/view/2337

Abstract

In this paper we show the results achieved by integrating Six Sigma, discrete simulation techniques and multi-criteria techniques for improving a beauty service that desires to obtain the best compromise solution between incomes, costs, use of resources and customer satisfaction. DMAIC methodology was used to propose a procedure that defines, for each phase, simulation tools, multi-attribute decision making, statistics and quality control and management. The use of simulation allowed us to analyze the different actions for improvements and determine the values of the variables of interest being defined by the administrative group. We used, between multi-criteria techniques, PRES index for ranking the actions according to experts’ preferences