Implementation and optimisation of ERP systems: A better integration of processes, roles, knowledge and user competencies

Hermosillo-Worley, Jorge; Chatha, K. A.; Weston, Richard H.; Aguirre, Omar; Grabot, Bernard

doi:10.1016/j.compind.2005.03.006

Implementation and optimisation of ERP systems: A better integration of processes, roles, knowledge and user competencies

Journal

Computers in Industry

ISSN

0166-3615

Date Issued

2005

Author(s)

Hermosillo-Worley, Jorge

Facultad de Ingeniería - CampCM

Chatha, K. A.

Weston, Richard H.

Aguirre, Omar

Facultad de Ingeniería - CampCM

Grabot, Bernard

Type

text::journal::journal article

DOI

10.1016/j.compind.2005.03.006

URL

https://scripta.up.edu.mx/handle/20.500.12552/3727

Abstract

The implementation of enterprise resource planning (ERP) systems is nowadays a key issue for companies. The problems that can appear during their integration, which is always a difficult task, are nowadays better identified, even if their origins are often multiple and complex. This study focuses on the integration of the human resource characteristics in business processes, which is a key issue for the ERP adoption and optimisation phases. In that purpose, it is suggested to better adapt business processes to human actors by explicitly taking into account concepts like the role, competence and knowledge of human resources. It is shown on a practical case—the implementation of PeopleSoft™ in a university—how these concepts may optimise ERP implementations by better identifying the requirements and possibilities of the workforce, with the final goal of increasing the efficiency and acceptability of the system to be implemented.