An ontology driven multi-agent system for client assignment in a bank queue

Martinez-Villaseñor, Lourdes; González-Marrón, David; González-Mendoza, Miguel; Hernández Gress, Neil

An ontology driven multi-agent system for client assignment in a bank queue

Journal

Proceedings of the International Conference on Knowledge Engineering and Ontology Development Valencia, Spain, October 25-28, 2010

Date Issued

2010

Author(s)

Martinez-Villaseñor, Lourdes

Facultad de Ingeniería - CampCM

González-Marrón, David

González-Mendoza, Miguel

Hernández Gress, Neil

Type

text::conference output::conference proceedings::conference paper

URL

https://scripta.up.edu.mx/handle/20.500.12552/3747

Abstract

This paper presents an ontology driven multi-agent system that uses a negotiation process for decision support in a Bak Queue. The system assists queue client assignment based on the client profile and the cashiers’ workload in order to guarantee a minimum time response in client attention.