An ontology driven multi-agent system for client assignment in a bank queue
Journal
Proceedings of the International Conference on Knowledge Engineering and Ontology Development Valencia, Spain, October 25-28, 2010
Date Issued
2010
Author(s)
González-Marrón, David
González-Mendoza, Miguel
Hernández Gress, Neil
Type
Resource Types::text::conference output::conference proceedings::conference paper
URL
Abstract
This paper presents an ontology driven multi-agent system that uses a negotiation process for decision support in a Bak Queue. The system assists queue client assignment based on the client profile and the cashiers’ workload in order to guarantee a minimum time response in client attention.