Resilience of the retail food supply chain and adaptability of customer delivery amid disruptions due to health contingency.
Date Issued
2024
Author(s)
López Dueñas, Araceli
Advisor(s)
Ramírez Nafarrete, Adrían
Núñez Rios, Juan Enrique
Type
text::thesis::doctoral thesis
Abstract
This thesis has been developed with a central focus on the food retail industry.
Three main chapters are presented, each corresponding to research in the
field of business sciences. These articles have been individually published in
different journals.
In light of some structural changes in companies during COVID-19, the starting
point for the first chapter is the analysis of home delivery systems to reach end
customers. The results showed how advancements in home delivery systems
can be made by focusing on two fundamental factors: technology and
personnel management. The second chapter presents a qualitative
investigation using structured interviews focused on five entrepreneurs in
Puerto Vallarta who operated home delivery systems during COVID-19 in 2020
from April to June. Findings show that one’s own systems and those through
technological platforms generate positive externalities and, instead of being
exclusive, can be complementary. The third chapter addresses how
organizational factors and supply chain configuration can help medium-sized
companies to be resilient in turbulent operating environments. This chapter
aims to analyze the resilience of the company's supply chain under study and,
through the application of system dynamics methodology, explain how
organizational variables should be related to increasing organizational
adaptation capacity. This final chapter is a case study of a company composed
of several butcher shops in Puerto Vallarta, Mexico, with an analysis of weekly
sales information over a five-year period corresponding to 2018-2022.
This doctoral thesis is framed within applied business sciences, where various
disciplines converge to address business management in dynamic and
complex environments. Building upon the foundations laid by Michael Porter
in his conceptualization of the value chain (1985) and Dixon's contributions
(1994) to understand improvement trajectories when developing and utilizing home delivery systems in response to the pandemic, this study delves into the
intersection between theory and business practice.
An essential component of this research is using time series analysis
techniques through descriptive statistics, which facilitate a detailed
visualization of sequential information in the presented case study.
Subsequently, with the application of system dynamics models based on the
Jay Forrester's contributions (1990), a model is developed to demonstrate
resilience capacity to face the unexpected event of COVID-19.
The importance of multi-criteria decision-making supported by Bayesian
optimization models is highlighted. This serves as a starting point for the model
presented in identifying effective strategies in business management.
This study addresses the inherent complexity of business management in a
changing context, adopting an interdisciplinary approach that merges
consolidated theories with advanced methodologies of analysis and modeling.
It provides a comprehensive framework that offers models to organizations to
enhance their responsiveness to unexpected events and changing markets, in
line with the principles of engaged management scholarship.
Three main chapters are presented, each corresponding to research in the
field of business sciences. These articles have been individually published in
different journals.
In light of some structural changes in companies during COVID-19, the starting
point for the first chapter is the analysis of home delivery systems to reach end
customers. The results showed how advancements in home delivery systems
can be made by focusing on two fundamental factors: technology and
personnel management. The second chapter presents a qualitative
investigation using structured interviews focused on five entrepreneurs in
Puerto Vallarta who operated home delivery systems during COVID-19 in 2020
from April to June. Findings show that one’s own systems and those through
technological platforms generate positive externalities and, instead of being
exclusive, can be complementary. The third chapter addresses how
organizational factors and supply chain configuration can help medium-sized
companies to be resilient in turbulent operating environments. This chapter
aims to analyze the resilience of the company's supply chain under study and,
through the application of system dynamics methodology, explain how
organizational variables should be related to increasing organizational
adaptation capacity. This final chapter is a case study of a company composed
of several butcher shops in Puerto Vallarta, Mexico, with an analysis of weekly
sales information over a five-year period corresponding to 2018-2022.
This doctoral thesis is framed within applied business sciences, where various
disciplines converge to address business management in dynamic and
complex environments. Building upon the foundations laid by Michael Porter
in his conceptualization of the value chain (1985) and Dixon's contributions
(1994) to understand improvement trajectories when developing and utilizing home delivery systems in response to the pandemic, this study delves into the
intersection between theory and business practice.
An essential component of this research is using time series analysis
techniques through descriptive statistics, which facilitate a detailed
visualization of sequential information in the presented case study.
Subsequently, with the application of system dynamics models based on the
Jay Forrester's contributions (1990), a model is developed to demonstrate
resilience capacity to face the unexpected event of COVID-19.
The importance of multi-criteria decision-making supported by Bayesian
optimization models is highlighted. This serves as a starting point for the model
presented in identifying effective strategies in business management.
This study addresses the inherent complexity of business management in a
changing context, adopting an interdisciplinary approach that merges
consolidated theories with advanced methodologies of analysis and modeling.
It provides a comprehensive framework that offers models to organizations to
enhance their responsiveness to unexpected events and changing markets, in
line with the principles of engaged management scholarship.
Subjects
License
Acceso Abierto
URL License
How to cite
López Dueñas, A. (2024). Resilience of the retail food supply chain and adaptability of customer delivery amid disruptions due to health contingency. (Tesis de Docotrado). Universidad Panamericana
Table of contents
CHAPTER 1 : INTRODUCTION -- CHAPTER 2 : IMPROVING MODEL OF HOME DELIVERY IN THE FACE OF COVID-19 FOR SMALL RETAIL COMPANIES -- CHAPTER 3 : ADAPTATION OF SMEs TO DIRECT CUSTOMER DELIVERIES: A QUALITATIVE STUDY ON HOME DELIVERIES DURING COVID-19 -- CHAPTER 4 : SUPPLY CHAIN RESILIENCE IN THE COVID-19 PANDEMIC. CASE: MEXICAN BUTCHER'S SHOP CHAIN -- CHAPTER 5 : DISCUSSION AND CONCLUSION