Optimization of public resources through an ensemble-learning model to measure quality perception in the social protection system in health of Mexico
Journal
Wireless Networks
ISSN
1022-0038
1572-8196
Publisher
Springer
Date Issued
2018
Author(s)
Universidad Anáhuac Norte
Rivera-Peña, Gustavo
Type
Resource Types::text::Non-primary product
Abstract
In order to optimize the use of public resources, a model of ensemble learning was proposed to measure the perception of quality in the medical care granted to the people affiliated to the social protection in health system of Mexico. Which allows a more efficient allocation of resources based on the main areas of opportunity identified in the measurement of service quality. Identify the effect of the main factors that are directly related to the satisfaction level and perception of quality of health services. A satisfaction index was built using an ensemble model using principal component analysis, logistic model and bagging meta-estimator, to identify the effect of a group of factors in the perception of quality of health services and monitor the perceived quality of users in real time. The survey data collected for the “Social Protection System in Health-SPSS 2014” was used, considering a sample of 28,290 users. The proposed index shows, in general, the positive perception of quality of health services, the national average index was of 0.0756, 95% CI [− 9.714 to 2.027]. There are factors statistically significant (P < 0.05) that influence these results, among the most important that can be highlighted is the good perception of infrastructure OR 2.12; CI [95% 1.9–2.36]; the gratuity of the service provided OR 1.98; CI [95% 1.42–2.76]; and full medicines supply OR 1.81; CI [95% 1.91–2.36]. The key factors identified that determine the perception of quality allow to define focused strategies and lines of action to improve service quality as well as better allocation of resources. ©Springer, The Authors.
License
Acceso Restringido
How to cite
Rodriguez-Aguilar, R., Rivera-Peña, G. Optimization of public resources through an ensemble-learning model to measure quality perception in the social protection system in health of Mexico. Wireless Netw 26, 4777–4787 (2020). https://doi.org/10.1007/s11276-018-1893-y