Transición al aprendizaje virtual y sus efectos: tecnoestrés en estudiantes universitarios en el contexto de la Covid-19

This research work aims to analyze the level of technostress, causes and effects in students of the University of Guadalajara, under the context of online education, during the COVID-19 pandemic. The methodology used is quantitative, descriptive, non-experimental. The instrument used was Salanova’s «technostress» questionnaire (RED-ICT), «effects» by Jena, and «causes» by Suh and Lee, instruments with verifiable acceptable levels of reliability and validity. Survey applied virtually through Google Froms, to a sample of 221 university students. The findings show that students report having a moderate level of technostress. The dimensions that most influence this condition are: work overload, role ambiguity, and individual aspects, such as neuroticism. Regarding the effects, it was found that university students are not satisfied with the online modality; they recognize that their learning has not been entirely satisfactory. It was concluded that it is essential and necessary to propose projects and strategies to reduce this condition in students. It is suggested to take actions and allocate resources, in order to improve the satisfaction, performance and quality of education.

Introducción -- Tecnoestrés -- Antecedentes en tecnoestrés en estudiantes -- Metodología -- Análisis estadísticos -- Análisis de resultados -- Discusión -- Conclusión