The good, the bad, and the ugly: organizational effectivity in human resources processes

<jats:sec> <jats:title content-type="abstract-subheading">Learning outcomes</jats:title> <jats:p>Students are expected to achieve identify the prerequisites and basic to an institutionalization process; prioritize strategic human resources processes as a basis for the growth of the company; analyze the importance of the stages in human resources management; define the areas of opportunity and their respective action plans; and propose the leadership skills that a leader requires.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Case overview/synopsis</jats:title> <jats:p>Tramuntana® is a travel agency that stands out for being a prime service, which is promoted by its own customers. Its founder wishes to institutionalize his company. The main problem in which they face to grow and consolidate is to maintain their human resources, and in which they cannot be retained, and therefore, do not have a solid structure.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Complexity academic level</jats:title> <jats:p>Undergraduate and Graduate School of Business and executive education.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Supplementary materials</jats:title> <jats:p>Teaching Notes are available for educators only. Please contact your library to gain login details or email <jats:ext-link xmlns:xlink="http://www.w3.org/1999/xlink" ext-link-type="email" xlink:href="mailto:support@emeraldinsight.com">support@emeraldinsight.com</jats:ext-link> to request teaching notes.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Subject code</jats:title> <jats:p>CSS 1: Accounting and Finance.</jats:p> </jats:sec>