The relevance of lead prioritization: a B2B lead scoring model based on machine learning

<jats:p>In business-to-business (B2B) companies, marketing and sales teams face significant challenges in identifying, qualifying, and prioritizing a large number of leads. Lead prioritization is a critical task for B2B organizations because it allows them to allocate resources more effectively, focus their sales force on the most viable and valuable opportunities, optimize their time spent qualifying leads, and maximize their B2B digital marketing strategies. This article addresses the topic by presenting a case study of a B2B software company's development of a lead scoring model based on data analytics and machine learning under the consumer theory approach. The model was developed using real lead data generated between January 2020 and April 2024, extracted from the company's CRM, which were analyzed and evaluated by fifteen classification algorithms, where the results in terms of accuracy and ROC AUC showed a superior performance of the Gradient Boosting Classifier over the other classifiers. At the same time, the feature importance analysis allowed the identification of features such as “source” and “lead status,” which increased the accuracy of the conversion prediction. The developed model significantly improved the company's ability to identify high quality leads compared to the traditional methods used. This research confirms and complements existing theories related to understanding the application of consumer behavior theory and the application of machine learning in the development of B2B lead scoring models. This study also contributes to bridging the gap between marketers and data scientists in jointly understanding lead scoring as a critical activity because of its impact on overall marketing strategy performance and sales revenue performance in B2B organizations.</jats:p>