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La hospitalidad: un estilo de vida
Journal
Hospitalidad ESDAI
Publisher
Hospitalidad ESDAI
Date Issued
2007
Author(s)
López de Lu, Patricia
Type
Resource Types::text::Non-primary product
Abstract
Hospitality is a service dimension of human nature, and that normally is an extraordinary factor of differentiation from other companies when it is applied. In essence, hospitable companies are companies with human face, and the attitude of the first contact people often is what finally lasts in the memory of our clients. The present article is centered in defining what hospitality is, in indicating the importance that it has nowadays as a competitive advantage in the companies and to determine the steps we have to follow to generate it.
File(s)11_8 La hospitalidad un estilo de vida.pdf (404.64 KB)
Versión del editor
License
Acceso Abierto
How to cite
López de Lu, P. . (2007). La hospitalidad: un estilo de vida. HE, (11), 155–166. Recuperado a partir de https://revistas.up.edu.mx/ESDAI/article/view/1405
