Influencia de la relación interpersonal con el jefe en la satisfacción laboral de los empleados de las bibliotecas universitarias a través del ambiente de trabajo
Journal
Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação
ISSN
1518-2924
Publisher
Universidade Federal de Santa Catarina (UFSC)
Date Issued
2026
Author(s)
Quiroga Garza, Nancy Irasema
Muela Meza, Zapopan Martín
Type
text::journal::journal article
Abstract
Objetivo: Este trabajo aborda como el ambiente de trabajo puede mediar la relación interpersonal con el jefe y la satisfacción laboral de los bibliotecarios que laboral en las bibliotecas de pregrado y posgrado de universidad públicas de alto prestigio que se encuentran en México. Método: Conceptualmente, se parte de que la satisfacción laboral en las organizaciones está compuesta por factores no sólo intrínsecos, sino también extrínsecos en base a la Teoría de los Dos Factores de Herzberg, de donde el ambiente laboral es crucial. Además de una revisión sistemática exhaustiva de la bibliografía sobre la temática, se trianguló la recolección y análisis de los datos con 290 encuestas a través de Microsoft Forms a bibliotecarios de las universidades públicas: Universidad Autónoma de Nuevo León (UANL), Universidad de Guadalajara (UDG) y la Universidad Nacional Autónoma de México (UNAM), que se encuentran dentro del ranking de las 5 mejores universidades mexicanas. El análisis estadístico de datos se llevó a cabo con los programas SPSS 29.0 y Smart PLS 4.1.0.9. Resultado: A medida que mejora la relación con el jefe, también se perciben un mejor ambiente de trabajo y mayor satisfacción laboral. Conclusiones: Se concluye que, para lograr que haya satisfacción laboral en los bibliotecarios de universidades, es importante una óptima relación interpersonal con el jefe y esto a su vez genera un ambiente laboral sano, lo anterior sin tomar en cuenta factores externos como son los escenarios políticos, social, económicos, entorno familiar, aspectos de salud, etc. © Los autores © Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação © Universidade Federal de Santa Catarina (UFSC).
Objective: This study examines how the work environment may mediate the interpersonal relationship with the supervisor and the job satisfaction of librarians working in undergraduate and graduate libraries at highly prestigious public universities in Mexico. Method: Conceptually, it is based on the assumption that job satisfaction within organizations is composed not only of intrinsic but also extrinsic factors, grounded in Herzberg's Two-Factor Theory, in which the work environment plays a crucial role. In addition to an exhaustive systematic literature review on the topic, data collection and analysis were triangulated through 290 surveys administered via Microsoft Forms to librarians from the public universities: Universidad Autónoma de Nuevo León (UANL), Universidad de Guadalajara (UDG), and Universidad Nacional Autónoma de México (UNAM), which are ranked among the top five Mexican universities. Statistical data analysis was conducted using SPSS 29.0 and SmartPLS 4.1.0.9. Results: As the relationship with the supervisor improves, a better work environment and higher job satisfaction are also perceived. Conclusions: It is concluded that achieving job satisfaction among university librarians requires an optimal interpersonal relationship with the supervisor, which in turn fosters a healthy work environment, without considering external factors such as political, social, and economic contexts, family environment, health aspects, among others. Copyright (c) 2026 Nancy Irasema Quiroga Garza, Marco Antonio Mariano Torres, Zapopan Martín Muela Meza. Este trabalho está licenciado sob uma licença Creative Commons Attribuição 4.0 Internactional. Autores mantêm os direitos autorais e concedem à revista o direito de primeira publicação, com o trabalho licenciado sob a Licença Creative Commons Attribution (CC BY 4.0), que permite o compartilhamento do trabalho com reconhecimento da autoria. Os artigos são de acesso aberto e uso gratuito. © Los autores © Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação © Universidade Federal de Santa Catarina (UFSC).
Objective: This study examines how the work environment may mediate the interpersonal relationship with the supervisor and the job satisfaction of librarians working in undergraduate and graduate libraries at highly prestigious public universities in Mexico. Method: Conceptually, it is based on the assumption that job satisfaction within organizations is composed not only of intrinsic but also extrinsic factors, grounded in Herzberg's Two-Factor Theory, in which the work environment plays a crucial role. In addition to an exhaustive systematic literature review on the topic, data collection and analysis were triangulated through 290 surveys administered via Microsoft Forms to librarians from the public universities: Universidad Autónoma de Nuevo León (UANL), Universidad de Guadalajara (UDG), and Universidad Nacional Autónoma de México (UNAM), which are ranked among the top five Mexican universities. Statistical data analysis was conducted using SPSS 29.0 and SmartPLS 4.1.0.9. Results: As the relationship with the supervisor improves, a better work environment and higher job satisfaction are also perceived. Conclusions: It is concluded that achieving job satisfaction among university librarians requires an optimal interpersonal relationship with the supervisor, which in turn fosters a healthy work environment, without considering external factors such as political, social, and economic contexts, family environment, health aspects, among others. Copyright (c) 2026 Nancy Irasema Quiroga Garza, Marco Antonio Mariano Torres, Zapopan Martín Muela Meza. Este trabalho está licenciado sob uma licença Creative Commons Attribuição 4.0 Internactional. Autores mantêm os direitos autorais e concedem à revista o direito de primeira publicação, com o trabalho licenciado sob a Licença Creative Commons Attribution (CC BY 4.0), que permite o compartilhamento do trabalho com reconhecimento da autoria. Os artigos são de acesso aberto e uso gratuito. © Los autores © Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação © Universidade Federal de Santa Catarina (UFSC).
License
Acceso Abierto
How to cite
Quiroga Garza, N. I., Muela Meza, Z. M., & Mariano Torres, M. A. (2026). Influencia de la relación interpersonal con el jefe en la satisfacción laboral de los empleados de las bibliotecas universitarias a través del ambiente de trabajo. Encontros Bibli: Revista Eletrônica de Biblioteconomia e Ciência Da Informação, 31, 1–24. https://doi.org/10.5007/1518-2924.2026.e109202