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Author: search.filters.author.Sousa Combe, Lourdes Margarita

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    Eficiencia con las 5'S Limpieza y orden eficientes, clave del desarrollo japonés.
    (Hospitalidad ESDAI, 2014)
    Sousa Combe, Lourdes Margarita
    ;
    Campus Ciudad de México
    Studies on quality, always mention that in order to do things right, they must be done in a clean and orderly way. Japan has a recipe for achieving clean spaces, improve order and increase productivity in their factories, called the 5's. This concept should not seem strange today for any organization, unfortunately it is. This philosophy began in Toyota in the 60s. The goal was to improve productivity by achieving a better workplace; the means were well organized work places, more orderly and cleaner. The method's effectiveness was proven and has been adopted in offices, shops, hospitals, schools and other places as a way to increase the efficiency with very good results, especially in terms of saving time and costs.
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    La limpieza en hospitales: un compromiso institucional
    (Hospitalidad ESDAI, 2012)
    Sousa Combe, Lourdes Margarita
    ;
    Campus Ciudad de México
    Cleaning is an inherently human activity; any space inhabited or used as a workplace must devise the best way to keep it clean and tidy. However, cleaning is different from one place to another. In the case of hospitals, this activity becomes very important because there are more resistant microorganisms in clinics, and patients usually have diminished defenses. Cleanliness in hospitals therefore requires professional staff that have specific knowledge about how to combat nosocomial infections and thus develop an effective hygiene. Supplying patients with a safe environment requires a commitment to the policy recommendations about hand hygiene, and proper cleaning and disinfection of medical equipment and surfaces. Cleaning, disinfection and sterilization saves lives and improves patient outcomes.
      1  106
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    EL Siglo XXI. La era de los servicios
    (Hospitalidad ESDAI, 2004)
    Sousa Combe, Lourdes Margarita
    ;
    Campus Ciudad de México
    En los últimos anos, el servicio ha adquirido una importancia relevante; se considera como una actividad vital dentro de las empresas. De acuerdo con cifras de la Secretaria de Turismo, el 62% del total de la mano de obra mexicana labora en empresas de servicios, generando el 66% del Producto Interno Bruto. Por su parte, los censos en los Estados Unidos indican que el 75% de las personas que laboran en ese país, lo hacen en organizaciones de servicio, generando el 60% del Producto Nacional Bruto. Es por eso que se afirma, que estamos viviendo en la era de los servicios y a través de estas líneas, se realizaran ciertas reflexiones al respecto.
      21  131