Understanding the Impact of Tie Strength on Customer's Perceived Justice and Satisfaction: Insights From Service Failures in Customer–Firm Interactions
Journal
IEEE Engineering Management Review
ISSN
0360-8581
1937-4178
Date Issued
2024
Author(s)
Juan Carlos Andrango Vicuña
Afshar Jahanshahi, Asghar
Type
text::journal::journal article