Behavioural intention to use a contact tracing application: The case of StopCovid in France

Shahidi, Niousha; Tossan, Vessélina; Bourliataux-Lajoinie, Stéphane; Cacho-Elizondo, Silvia

doi:10.1016/j.jretconser.2022.102998

Behavioural intention to use a contact tracing application: The case of StopCovid in France

Journal

Journal of Retailing and Consumer Services

ISSN

0969-6989

Date Issued

2022

Author(s)

Shahidi, Niousha

Tossan, Vessélina

Bourliataux-Lajoinie, Stéphane

Cacho-Elizondo, Silvia

Type

Resource Types::text::journal::journal article

DOI

10.1016/j.jretconser.2022.102998

URL

https://scripta.up.edu.mx/handle/20.500.12552/3918

Abstract

This research aims to study citizens' intention to download and use the COVID-19 tracing app in France. The theoretical framework considered the theory of technology acceptance model, the theory of goal-directed behaviour, and the theory of privacy to explain the intention to use the COVID-19 tracing app. The methodology included an online survey to examine the theoretical model, which was tested using structural equation modelling. The results show that anticipated emotions, perceived usefulness, privacy concerns, and perceived permission sensitivity significantly contribute towards the intention to adopt the StopCovid app. Subjective norms and goal desire do not exert a direct impact. These findings provide both theoretical and practical implications by adding the extrinsic social value dimension to the analyses of the StopCovid app and presenting antecedents for enhancing its design and safety.