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  4. Revista Hospitalidad ESDAI
  5. Núm. 27, enero-junio (2015)
  6. Optimización de inventarios y nivel de servicio.
Details

Optimización de inventarios y nivel de servicio.

Journal
Hospitalidad ESDAI
Publisher
Hospitalidad ESDAI
Date Issued
2015
Author(s)
Sánchez Gómez, Paloma
Type
text::Non-primary product
URL
https://scripta.up.edu.mx/handle/20.500.12552/6716
Abstract
In today's highly competitive world and with demanding customers, one of the main challenges that companies face is to increase and ensure a high level of service to the customer to weaken competition and create loyalty in customers. To ensure a high level of service, companies can increase their inventory levels assuming high costs or optimizing inventories, achieving a balance between both indicators of performance. For Nestlé, one of its main challenges was to increase the level of service by optimizing inventory levels; for this purpose, it was conducted a project of implementation of coverage policies under the CAPDo methodology. With the implementation of the project, the expected goals of reducing inventory levels and improvements in the level of service to the customer were achieved, as well as great economic benefits for the company.
Subjects

Servicio al cliente

Lealtad del cliente

Industrias de servici...

Inventarios

Eficiencia industrial...

Relaciones con los cl...

Lealtad del consumido...

Industrias de servici...

Niveles de inventario...

Optimización de inven...

File(s)
27_6 Optimización de inventarios y nivel de servicio.pdf (483.97 KB)
Versión del editor
License
Acceso Abierto
URL License
https://creativecommons.org/licenses/by-nc-sa/4.0/
How to cite
Gómez Sánchez , P. . (2015). Optimización de inventarios y nivel de servicio. HE, (27), 101–115. Recuperado a partir de https://scripta.up.edu.mx/handle/20.500.12552/7013
Table of contents
Introducción -- Proyecto de optimización de inventarios para Nestlé

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