Núm. 04, julio-diciembre (2003)

This article is based on the role language plays mainly in work relationships at a professional level. It looks at how the domination of the language guarantees professional success, in that it permits the participants to establish a harmonic work relationship, and how, on the contrary, deficiencies in the language provoke professional failure, as the participants have communicative problems which affect the work relation. First we define the communicative act as an event in which there is a transmitter, a receiver and a-message which is transmitted in a channel using a code and thus a situation of communication is produced which affects the work relationship, with a specific intention. Then we analyse the complexity of the communicative event and the problems which arise from the coding, the decoding and the grammatical construction of the message. From there, the role, that language plays in the working environment (mainly professional), is determined and how our linguistic function leads to either professional success or failure; this is how professional success is directly linked to communicative success. Finally we look at the topic of the written language, we compare it with the oral language and observe the main problems which occur at this level and we also look at the occurrence of the written language in professional relationships.