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Item type:Publication, The Value of Assertiveness in Patient Care in Health Institutions Under the Expert Systems ApproachAssertive communication between health professionals and patients plays a crucial role in the disease–health relationship, creating trust and loyalty while promoting health. A medical expert computer system that emulates human reasoning by acting as a human expert would do so to provide clinical decision support to physicians, patients, and others involved in health care. This research aims to analyse and develop a model of assertiveness in patient care in health institutions through Bayesian networks with machine learning techniques. For this, a model is created in which the critical factors that impact optimally managing assertive communication are identified and quantified, which allows health institutions to generate value for the patient through a service experience with humane treatment. The results show that the most relevant factors in managing assertive communication in health institutions are disease information, communication, human capital, medical team, health institution, continuity of care, patient safety, and patient rights. Furthermore, the evidence shows that the optimal or non-optimal management of assertive communication and its various processes, through the causality of the variables, allow the interrelation to be more adequately captured to manage it. ©The authors ©Emerald. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, An Approach to Assertiveness in University Students(Springer, 2024); ; Incorporating character formation in the curriculum goes beyond the professional competence acquired through disciplinary studies. It refers to how people get involved in the world, which implies that students form attributes that allow them to assertively face an increasingly challenging world with personal integrity and social responsibility, in addition to motivating them to be active agents and contributors to the common good. Knowing university students’ degree of assertiveness to propose training actions is fascinating as this research is the first phase of a significant project; an exploratory and descriptive study was conducted using the Multidimensional Assertiveness Scale on 461 students. The results showed that, according to assertiveness levels, 77.4% are in the medium range, 14% are in the high range, and 8.4% are in the low range. Additionally, a series of independent sample tests were conducted about the effect of gender and academic area on indirect assertiveness. In this regard, the female group is higher than the male group, and concerning the effect of academic area, there were no differences among them. It is recommended that different assertiveness training programmes be integrated into the university curriculum to help improve assertiveness levels. It is suggested that quasi-experimental research be continued to determine the impact of the actions. ©The authors ©Springer.3