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Permanent URI for this communityhttps://scripta.up.edu.mx/handle/20.500.12552/1

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La hospitalidad en la empresa: comunicación y convivencia organizacional
(Hospitalidad ESDAI, 2014)
Byrd Orozco, Alejandro
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Campus Ciudad de México
;
Campus Ciudad de México
This article describes the principles of communicational action and the conditions for a humanistic business management, committed to people and the construction of organizational meeting and fellowship spaces. It also explains the interdependent link between "saying" and" doing" in a process aimed at integrating people in responsible and "open to change" communities.
2 70
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Eficiencia con las 5'S Limpieza y orden eficientes, clave del desarrollo japonés.
(Hospitalidad ESDAI, 2014)
Sousa Combe, Lourdes Margarita
;
Campus Ciudad de México
Studies on quality, always mention that in order to do things right, they must be done in a clean and orderly way. Japan has a recipe for achieving clean spaces, improve order and increase productivity in their factories, called the 5's. This concept should not seem strange today for any organization, unfortunately it is. This philosophy began in Toyota in the 60s. The goal was to improve productivity by achieving a better workplace; the means were well organized work places, more orderly and cleaner. The method's effectiveness was proven and has been adopted in offices, shops, hospitals, schools and other places as a way to increase the efficiency with very good results, especially in terms of saving time and costs.
6 279
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La seguridad en la cocina ¿Cómo lograr que la cocina sea un lugar seguro para trabajar?
(Hospitalidad ESDAI, 2011)
Sosa Combe, Lourdes
;
Campus Ciudad de México
Did you know that 9 out of 10 accidents in the kitchen can be avoided? Kitchens have a bad reputation of being a place full of risks; however, more than 80% of these accidents are due to human mistakes caused by ignorance, carelessness , lack of attention, fatigue, excess of confidence, not following instructions, among other things. Thus the importance of training the staff in accident prevention and teaching them to work safely. The idea is to develop a "sense of safety" analyzing the possible causes for each accident by answering the following questions: What happened? Why did it happen? And what can you do to avoid it? Thus preventing a repetition of accidents.
16 352
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Mobbing: el peligroso fantasma de las instituciones.
(Hospitalidad ESDAI, 2011)
Pasquel Alcalá, María Ofelia
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Campus Ciudad de México
This article holds mobbing to be a pathological human behavior manifested as a problem in the workplace due to a lack of respect for the dignity of the worker as a relevant element in the labor relationship. It highlights the characteristics of this inhuman phenomenon, so as to prevent, face and end this psychological abuse in the workplace. Advice is given on this matter. It likewise points out that these perverse acts are strengthened where the law of the strongest prevails. This is why we must ask and act upon the following questions: How to establish respect among individuals? What limits are there to our tolerance?
7 116
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«Mobbing» acoso psicológico en el trabajo
(Hospitalidad ESDAI, 2007)
Martínez Coulson, Carmen
;
Campus Ciudad de México
Psychological harassment at work also known as « mobbing » is a form of violence capable of corroding the core a company. It refers both to the action which leads to or terror towards the workplace and to the sickness produced in the worker. Tile victim is subjected to unjustified violence through negative acts at work by co-workers, subordinate or superior, systematically and recurrently, during a prolonged period of time as months or even years. All has the intention of harassing, intimidating or perturbing the victim until he abandons his job. This article examines the causes, characteristics, descriptive traits of both the victim and victimizer, forms of expression en effects of this phenomenon, as a means of proposing certain ways of solution to this corrosive problem.
32 168
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El talento humano en los procesos de la empresa
(Hospitalidad ESDAI, 2007)
Jara Rivas, Gustavo
;
Campus Ciudad de México
Los procesos de la empresa pueden servir para impulsar el talento humano, lo que derivará en una cultura del servicio que es vital para el desarrollo y competitividad de la organización. Para alcanzar esta meta, deben mejorarse los procesos y, sobre todo, dirigir a la empresa bajo este enfoque; una forma de lograrlo se analiza en el presente artículo.
1 94
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La lengua y el éxito profesional
(Hospitalidad ESDAI, 2003)
Refugio Pérez Paredes, María del
;
Campus Ciudad de México
This article is based on the role language plays mainly in work relationships at a professional level. It looks at how the domination of the language guarantees professional success, in that it permits the participants to establish a harmonic work relationship, and how, on the contrary, deficiencies in the language provoke professional failure, as the participants have communicative problems which affect the work relation. First we define the communicative act as an event in which there is a transmitter, a receiver and a-message which is transmitted in a channel using a code and thus a situation of communication is produced which affects the work relationship, with a specific intention. Then we analyse the complexity of the communicative event and the problems which arise from the coding, the decoding and the grammatical construction of the message. From there, the role, that language plays in the working environment (mainly professional), is determined and how our linguistic function leads to either professional success or failure; this is how professional success is directly linked to communicative success. Finally we look at the topic of the written language, we compare it with the oral language and observe the main problems which occur at this level and we also look at the occurrence of the written language in professional relationships.
4 195

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