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La hospitalidad para Carlos Llano.
(Hospitalidad ESDAI, 2010)
Vázquez-Gómez, Rosa-Adriana
;
Campus Ciudad de México
Without doubt, one of the main contributions made by Carlos Llano is the humanization of business. This may seem paradoxical due to the fact economic organizations are built and developed by human beings. However, precisely because it is so obvious, this humanistic view of business has been left out with dire consequences: A utilitarian and undignified use of people. Based on two of his writings, this article pretend to be a reflection on two of Carlos Llano's main ideas on this subject: Hospitality and friendship, thus rending homage to one of the pillars of "Universidad Panamericana".
37 198
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«Mobbing» acoso psicológico en el trabajo
(Hospitalidad ESDAI, 2007)
Martínez Coulson, Carmen
;
Campus Ciudad de México
Psychological harassment at work also known as « mobbing » is a form of violence capable of corroding the core a company. It refers both to the action which leads to or terror towards the workplace and to the sickness produced in the worker. Tile victim is subjected to unjustified violence through negative acts at work by co-workers, subordinate or superior, systematically and recurrently, during a prolonged period of time as months or even years. All has the intention of harassing, intimidating or perturbing the victim until he abandons his job. This article examines the causes, characteristics, descriptive traits of both the victim and victimizer, forms of expression en effects of this phenomenon, as a means of proposing certain ways of solution to this corrosive problem.
32 168
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El talento humano en los procesos de la empresa
(Hospitalidad ESDAI, 2007)
Jara Rivas, Gustavo
;
Campus Ciudad de México
Los procesos de la empresa pueden servir para impulsar el talento humano, lo que derivará en una cultura del servicio que es vital para el desarrollo y competitividad de la organización. Para alcanzar esta meta, deben mejorarse los procesos y, sobre todo, dirigir a la empresa bajo este enfoque; una forma de lograrlo se analiza en el presente artículo.
1 94
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Cultura organizacional e identidad
(Hospitalidad ESDAI, 2006)
Chabaud Pous, Guadalupe
;
Campus Ciudad de México
Seeking for a preference or satisfying a need could be key reasons joining an organization. In both cases, workers look forward to obtain an economic retribution, that will allow them to sustain themselves and to sustain their families. All employees are expected to be loyal and productive in order to contribute to this economic goal. Defining the organizational culture: mission, values and principles will contribute to obtain objective's unity an provide workers with a performance referent framework that will help to develop an identity and loyal sense. Nevertheless, specialists have demonstrated that in many cases the ideal framework travels separately from reality. This situation do not contributes to develop a sense of identity with the organization and creates negative (conscious or unconscious) relations instead. The purpose of writing this essay, besides giving a basic definition of the elements that constitute the organizational culture, is to demonstrate that the development of the sense of identity and the productivity process in a worker is not as automatic or as spontaneous as we use to believe: the exchange of work for salary or salary for work is not enough to achieve them. We will show the reader how the interaction process with the organizational culture could be a conjunctive one or a disjunctive one. Some useful and objective parameters will be given to facilitate readers to measure the identity grade and ownership sense they have with the organization they currently work for.
37 169
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Sentimiento y comportamiento en las organizaciones
(Hospitalidad ESDAI, 2004)
Campus Ciudad de México
;
Campus Ciudad de México
La celebración del trigésimo quinto Aniversario de la Escuela Superior de Administración de Instituciones (ESDAI) constituye una oportunidad para analizar el papel de la mujer en las empresas y organizaciones en general. Para ello, nos servimos del estudio de dos instancias humanas muy relevantes: sentimientos y comportamientos. En este contexto cabe decir que las ciudades femeninas, en contra de lo que suele pensarse, más que sentimientos son comportamientos fructuosos para cualquier organización prestadora de servicios. Sospechamos que la mujer, habiendo ejercido secularmente una influencia poderosa en la sociedad desde el hogar, al salir de él, por considerar su tarea poco relevante, no ha encontrado en la sociedad, hasta ahora, un ámbito propicio para desarrollar sus valores propiamente femeninos e influir con ellos, ni ha regresado a aquel que ha sido su espacio propio y desde el que dejaba en el radio entero social una huella que ahora echamos en falta.
8 128
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Un secreto para la productividad: la etiqueta ejecutiva.
(Hospitalidad ESDAI, 2004)
Scholz Ramírez, Christl
;
Campus Ciudad de México
In the domestic and international business environment, globalization creates a social demand: the acquisition of knowledge in order to let the businessmen grow in a more competitive business world Recent studies in Japan show that business food meetings are, in most cases, the best opportunity to carry out businesses that are fundamental for the enterprise. That is why it is important to introduce the executive to etiquette topics so he knows how to behave properly. Therefore, it is a necessity for the contemporary managers to own the etiquette knowledge that will lead him to a confident development to achieve the main objective of the business agreement.
19 147

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